Shipping Policy

Shipping Policy

We're excited about getting your order to you! We ship to most countries worldwide and provide free standard shipping on orders of $49+ (After All Discounts Applied).

Order Status
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status.

NOTE:
If you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our departure to the shipper's first scan at one of their destination points.

It's not recommended to choose express shipping for pre-order.

Normally, after the order has been paid, the warehouse needs 1-5 business days to process your order (except for pre-sale items). You will receive a notification once your order has been shipped. Shipping time below does not include such processing time.

Kindly note that processing and shipping time may be impacted at year end due to high volume and extreme weather conditions.* Others including Alaska, Hawaii, Puerto Rico, New Zealand, Mexico, Ireland, Finland, Vietnam and other countries and regions. We charge a $25.99 flat shipping rate for express shipping.

* For European customers, express shipping is only available in the following countries: Germany, France, Italy, Spain, the Netherlands, Austria, and Poland.

Estimated Arrival Time To You = Order Processing Time + Shipping Time

Exceptions

Kindly note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses in Europe and non-continental Europe (islands and territories affiliated with the aforementioned European countries) because our carrier can't ensure safe delivery to those addresses and there's nothing worse than a lost package.

Customs Duties
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, kokotete cannot declare purchased items as a gift or list an amount that lower than the actual product price.

Order Address Error

Please contact customer service immediately to change your address before shipment. Once the items are shipped, the address cannot be changed.